Escrow Terms & Conditions

1. How escrow works

When you purchase a listing, your payment is captured immediately and held securely on the platform’s payment account via Stripe. Funds are not released to the seller until you confirm receipt of the machine(s) or until the auto-release timer described below elapses.

2. Funds & hold periods

• Seller-accept window (T+2 days): the seller has two days from your payment to accept the sale. If they do not, the transaction is auto-cancelled and refunded to you.
• Handover window (T+7 days): the seller must mark the machine(s) as handed over within seven days of payment. If they do not, you are auto-refunded.
• Buyer-confirm window (T+7 days after handover): once the seller marks handover, you have seven days to confirm receipt. Silence after this window is treated as confirmation and triggers payout.
• Transfer hold (T+7 days after release): once payment is released, funds are transferred to the seller’s connected Stripe account after a further seven-day hold.

3. Disputes & refunds

You may file a dispute at any point between payment and the buyer-confirm deadline. Disputes pause the auto-release timer; the platform team reviews each dispute and may issue a full refund, a partial refund, or release funds to the seller. Refunds are processed via the original payment method and may take several business days to appear in your account depending on your bank.

4. Platform fee

A platform service fee of 10% of the sale price is deducted from the seller’s payout on completed sales. Buyers do not pay an additional platform fee at checkout.

5. Buyer responsibilities

• Inspect the machine(s) promptly upon handover and confirm receipt if everything matches the listing.
• Raise any disputes in good faith and within the dispute window.
• Do not transact off-platform. The platform cannot protect payments made outside the escrow flow.

6. Negotiated pricing

If you and the seller agree to a negotiated price in chat, the agreed amount becomes the effective sale price for your purchase once the seller (or you, if the seller proposed it) accepts the offer. Negotiated prices apply only to your account and do not affect the public listing price.